Product Support
Commitment to comprehensive service and product support is a top priority at MSA, where we place as much emphasis on product support as we do on engineering and quality. Our product and technical support personnel regularly visit modification and completion centers as well as end-user customers to quickly resolve any system difficulties and to assist customers with warranty questions.
Returns for Repair / Rework
The MSA Repair Station is located in the same San Antonio, Texas facility as the manufacturing operations. Additionally we have three Authorized Service Centers in the USA and one in Brazil. We offer the following services:
- Complete repairs
- Upgrades to the latest configurations
- Overhaul of all internal components
- General cleaning
- Color changes - Shades, mask, reveal and plating (your choice of plating company and color).
Before returning any product to our Repair Station or to one of our Authorized Service Centers, please call Product Support for a quote and delivery options. Product Support will generate a Repair/Return authorization and schedule your work requirements.
If you need to return products to MSA for any reason (Repair / Rework), you must obtain a Return Authorization number from our Product Support Coordinator.
To simplify the process, have the item(s) serial number and a description of the problem handy when you call or email support@msaaircraft.com
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